Customer PromiseTue, 09/02/2014 - 16:43
Our promise to you:-
To be known by all our customers, their families and friends as a welcoming leisure centre.
To serve every customer with courtesy, effectiveness and efficiency.
To provide a clean and safe building.
To provide an extensive programme of courses, sessions and events catering for the whole community in Moray and visitors to the area.
To be recognised as having the best informed, trained, motivated and caring staff.
To have knowledgeable and accountable management at all levels.
To be seen by opinion formers as trendsetters, innovators and prepared to do everything reasonable to deliver promises.
To monitor our customer's satisfaction with our service at least once a year.
To ensure all our customers have enjoyed their visit to Moray Leisure Centre and that they will return.
FROM A TOTAL OF 15 FEEDBACK FORMS RETURNED BY CURLERS ATTENDING MLC, AVERAGES FOR THE PERIOD 29.1.15-28.2.15 WERE AS FOLLOWS:-
SPEED : 4.68 OUT OF 5
DRAW : 4.0 FOOT OF SWING
CONSISTENCY : 4.68 OUT OF 5
OVERALL : 4.68 OUT OF 5
BEAUTY - MONTHLY OFFER:-
MARCH OFFER: SWEDISH BACK, NECK AND SHOULDERS MASSAGE - 20 MINUTE TREATMENT ONLY £15.00 (SAVE £2.00!)
NEW LEVEL 2-3 SPINNING CLASS ADDED TO TIMETABLE
TUESDAYS, 7.15PM TO 8.00PM WITH CHLOE COMMENCING TUESDAY, 3 MARCH 2015.